Question 1

How does OpenDM's paid conversation feature work?

Accepted Answer

For consultants, creators, and coaches, you can set a fee for specific inquiry types (e.g., "Paid Consultation Request," "Priority Support," "Sponsorship Pitch"). When a visitor selects that intent, they pay the fee via Stripe before their message is sent. 100% of the payment goes to your connected Stripe account—OpenDM charges 0% platform fees on paid inquiries. This turns your contact link into a revenue channel.

Question 2

Can I use my own domain with OpenDM?

Accepted Answer

Yes. With OpenDM, you can either use your free opendm.io/yourname link or, on any paid plan, connect your own custom domain (e.g., contact.yourbrand.com). This provides a fully branded, professional contact page that matches your website, enhancing trust and legitimacy for business inquiries.

Question 3

Is there a free plan available?

Accepted Answer

Yes. OpenDM offers a FREE "Launch" plan that includes one profile, basic inquiry types, and 1GB storage. It's perfect for testing how structured contact management works. You can upgrade to PRO ($29/mo) for paid inquiries and team features or MAX ($69/mo) for advanced analytics and scaling.

Question 4

What exactly is OpenDM?

Accepted Answer

OpenDM is your professional contact link that replaces chaotic inboxes. It's a structured contact portal where visitors choose their intent (business, sponsorship, paid advice) before messaging, ensuring you receive only qualified, actionable inquiries.

Question 5

How is OpenDM different from a standard contact form or Linktree?

Accepted Answer

Traditional contact forms capture basic information. OpenDM captures intent and context before the conversation begins. Unlike Linktree which just lists links, OpenDM provides a complete contact gateway with qualification, routing, and monetization features—turning passive links into active conversion tools.

Question 6

How quickly can I set up my OpenDM contact link?

Accepted Answer

You can create your professional contact link in under 2 minutes. Simply sign up, choose your handle (opendm.io/yourname), define your first inquiry type, and start sharing. Most users have their full contact portal running in under 10 minutes.

Question 7

Do I need technical skills to use OpenDM?

Accepted Answer

Not at all. OpenDM is designed for non-technical professionals. The intuitive dashboard guides you through setup, and our templates help you create effective inquiry flows without any coding or design skills required.

Question 8

Can I use OpenDM on mobile?

Accepted Answer

Yes. OpenDM is fully responsive and works perfectly on all devices. You can manage inquiries, view conversations, and update settings from any smartphone or tablet through our mobile-optimized web interface.

Question 9

What types of inquiries can I charge for with OpenDM?

Accepted Answer

Common monetized inquiries include: Paid consultations, Priority support access, Sponsorship pitches, Business partnership proposals, Expert advice sessions, Media interview requests, and Custom service inquiries. You can create unlimited paid inquiry types.

Question 10

How do I get paid, and when do funds arrive?

Accepted Answer

Payments process instantly through Stripe. When someone pays for a conversation, 100% of the fee goes directly to your connected Stripe account. Funds typically arrive in your bank account within 2 business days, depending on your Stripe settings.

Question 11

Are there any hidden fees for paid conversations?

Accepted Answer

No. OpenDM charges 0% platform fees on your revenue. You only pay your monthly subscription fee. Standard Stripe processing fees (2.9% + $0.30 per transaction) apply, which is standard for payment processing.

Question 12

Can I offer both free and paid inquiry options?

Accepted Answer

Absolutely. This is a best practice. Most professionals offer 3-5 free inquiry paths (general questions, partnership ideas, press inquiries) alongside 2-3 paid options (priority support, consultations). This creates accessibility while monetizing high-value requests.

Question 13

What if someone pays but I can't help them?

Accepted Answer

You maintain full control. If you receive a paid inquiry that you cannot fulfill, you can issue a full refund directly from your OpenDM dashboard. The conversation history remains, but the payment is returned to the sender.

Question 14

Can I customize the questions for each inquiry type?

Accepted Answer

Yes. Each inquiry path can have completely customized questions. For sponsorship inquiries, ask about budget and timeline. For consultations, ask about goals and challenges. This qualification happens before the conversation starts, saving you time.

Question 15

How does OpenDM's spam filtering actually work?

Accepted Answer

OpenDM filters spam through intent capture and structure. Spammers typically won't engage with multiple-choice questions or detailed inquiry paths. Additionally, paid inquiry requirements deter low-quality messages. Users report 90-99% reduction in spam.

Question 16

What integrations does OpenDM support?

Accepted Answer

Current integrations include: Stripe (payments), Google Calendar & Outlook Calendar (scheduling), Zoom & Google Meet (video calls), Slack & Microsoft Teams (notifications), with more added regularly. Our API also allows custom integrations.

Question 17

Can I embed OpenDM on my website?

Accepted Answer

Yes. You can embed your OpenDM contact portal as a widget on any website, add it to your WordPress site (plugin coming soon), or integrate it into React/Next.js applications. You can also use it as a standalone contact page.

Question 18

What analytics and insights does OpenDM provide?

Accepted Answer

OpenDM tracks: Inquiry volume by type, Response rates, Conversion metrics, Revenue from paid inquiries, Geographic data of inquiries, and Source tracking (where inquiries come from). Pro and Max plans include advanced analytics.

Question 19

How does team collaboration work in OpenDM?

Accepted Answer

Team features include: Shared inbox with conversation assignment, Internal notes on inquiries, Role-based permissions (admin, manager, agent), Team performance analytics, and Automated routing rules based on inquiry type or keywords.

Question 20

Can multiple team members use the same contact link?

Accepted Answer

Yes. All inquiries come into a central team dashboard where they can be assigned, tagged, and managed collaboratively. Each team member can have their own login with appropriate permissions based on their role.

Question 21

How do you handle client data privacy with teams?

Accepted Answer

You control access. Client conversations and data are only visible to team members with proper permissions. Admins can restrict which team members see sensitive information or financial data from paid inquiries.

Question 22

Can we have different contact links for different departments?

Accepted Answer

Yes. You can create multiple contact portals under one account—one for sales, one for support, one for partnerships, each with customized inquiry flows and routing to the appropriate team members.

Question 23

Is OpenDM suitable for enterprise use?

Accepted Answer

Yes. Our MAX plan supports 50+ team members, 10,000 monthly routed messages, and includes advanced security, compliance features, and dedicated support. We also offer enterprise plans with custom SLA agreements.

Question 24

How secure is my data with OpenDM?

Accepted Answer

We use bank-level 256-bit encryption for all data in transit and at rest. We are SOC 2 Type II compliant and undergo regular security audits. Your data is stored in secure, enterprise-grade AWS data centers.

Question 25

Who owns the contact data collected through OpenDM?

Accepted Answer

You own 100% of your contact data. We never sell or share your contact information with third parties. You can export all your contact data and conversation history at any time from your dashboard.

Question 26

Is OpenDM GDPR and CCPA compliant?

Accepted Answer

Yes. OpenDM is fully compliant with GDPR, CCPA, and other major privacy regulations. We provide tools for data subject access requests (DSAR), consent management, and data deletion to help you meet your compliance obligations.

Question 27

What happens to my data if I cancel my account?

Accepted Answer

Upon cancellation, you can export all your data. After a 30-day grace period, all your data is permanently deleted from our servers. We never retain customer data after account termination.

Question 28

Are payments through OpenDM secure?

Accepted Answer

Yes. All payments are processed through Stripe, a PCI-DSS Level 1 compliant payment processor (the highest security standard). OpenDM never stores or has access to your payment card information.

Question 29

What's included in the free plan?

Accepted Answer

The free plan includes: 1 professional contact link, 3 inquiry types, 1GB storage, basic inbox, email notifications, and up to 100 monthly inquiries. It's perfect for individuals starting with structured contact management.

Question 30

Can I switch between plans?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. When upgrading, new features are available immediately. When downgrading, changes take effect at the start of your next billing cycle.

Question 31

Do you offer annual billing discounts?

Accepted Answer

Yes. Annual billing saves you 20% compared to monthly billing. You can switch to annual billing at any time from your account settings.

Question 32

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe. We also support Apple Pay, Google Pay, and link-based payments for paid inquiries.

Question 33

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings. Your subscription will remain active until the end of your current billing period, and you'll continue to have full access during that time.

Question 34

How does OpenDM's social media scheduling work alongside contact management?

Accepted Answer

OpenDM provides an integrated calendar where you can schedule posts across YouTube, Instagram, Twitter/X, LinkedIn, and TikTok directly alongside managing incoming inquiries. This unified workspace means you can plan content while simultaneously handling partnership requests, paid consultations, and fan messages—all from one dashboard. The scheduling tool includes optimal posting times, content recycling, and performance analytics to maximize your social media ROI.

Question 35

Can I manage my entire creator business—from partnerships to posting—in one platform?

Accepted Answer

Yes, that's exactly what OpenDM offers creators. It's an all-in-one platform where you can:

· Build your professional business page with service listings
· Capture and qualify sponsorship inquiries with custom forms
· Enable paid DMs for exclusive access or priority responses
· Schedule social media posts across multiple platforms
· Manage team members (managers, editors, assistants)
· Track revenue from multiple streams in one dashboard

This eliminates switching between 5-7 different tools and centralizes your creator operations.

Question 36

How does OpenDM help me attract better brand deals and sponsorships?

Accepted Answer

OpenDM transforms how brands approach you. Instead of messy DMs or emails, brands encounter your professional partnership portal where they:

1. Select "Brand Partnership" from your contact options and enable paid enquiry only.
2. Complete a structured form with budget, campaign goals, deliverables
3. Submit professionally through your branded contact page

This screens out low-quality offers and positions you as a serious business partner. You can even set minimum budget requirements and require portfolio review before accepting inquiries.

Question 37

What team management features are available for creators with assistants or managers?

Accepted Answer

OpenDM's creator-focused team features include:

· Role-based access: Give managers access to partnership inquiries, assistants access to scheduling, while keeping financial controls to yourself
· Collaboration notes: Add private notes to any inquiry for team context
· Approval workflows: Set up automatic routing where sponsorship deals over a certain amount require your approval
· Performance tracking: See which team members are handling inquiries most effectively
· Unified calendar: Everyone sees scheduled posts, call times, and content deadlines

Question 38

How does OpenDM integrate with my existing social media and creator tools?

Accepted Answer

OpenDM connects seamlessly with your creator stack:

· Social Platforms: Direct publishing to YouTube, Instagram, Twitter/X, LinkedIn, TikTok, Facebook, Threads
· Payments: Stripe for paid DMs, sponsorships, and consultations
· Email & CRM: Sync with Gmail, Outlook, and popular CRM tools
· Scheduling: Two-way sync with Google Calendar and Calendly

This means you can keep your favorite tools while centralizing management in OpenDM.

Frequently Asked Questions

Most Frequently Asked Questions

How does OpenDM's paid conversation feature work?

Can I use my own domain with OpenDM?

Is there a free plan available?

Getting Started & Basics

What exactly is OpenDM?

How is OpenDM different from a standard contact form or Linktree?

How quickly can I set up my OpenDM contact link?

Do I need technical skills to use OpenDM?

Can I use OpenDM on mobile?

Monetization & Paid Features

What types of inquiries can I charge for with OpenDM?

How do I get paid, and when do funds arrive?

Are there any hidden fees for paid conversations?

Can I offer both free and paid inquiry options?

What if someone pays but I can't help them?

Features & Customization

Can I customize the questions for each inquiry type?

How does OpenDM's spam filtering actually work?

What integrations does OpenDM support?

Can I embed OpenDM on my website?

What analytics and insights does OpenDM provide?

For Teams, Business & Agencies

How does team collaboration work in OpenDM?

Can multiple team members use the same contact link?

How do you handle client data privacy with teams?

Can we have different contact links for different departments?

Is OpenDM suitable for enterprise use?

Security & Privacy

How secure is my data with OpenDM?

Who owns the contact data collected through OpenDM?

Is OpenDM GDPR and CCPA compliant?

What happens to my data if I cancel my account?

Are payments through OpenDM secure?

Billing, Plans & Account Management

What's included in the free plan?

Can I switch between plans?

Do you offer annual billing discounts?

What payment methods do you accept?

How do I cancel my subscription?

For Creators & Influencers

How does OpenDM's social media scheduling work alongside contact management?

Can I manage my entire creator business—from partnerships to posting—in one platform?

How does OpenDM help me attract better brand deals and sponsorships?

What team management features are available for creators with assistants or managers?

How does OpenDM integrate with my existing social media and creator tools?

Still Need Help?

opendm.io/CEO

opendm.io/CTO

opendm.io/Support

Your attention is your most valuable asset. Stop giving it away.

Frequently Asked Questions

Most Frequently Asked Questions

How does OpenDM's paid conversation feature work?

Can I use my own domain with OpenDM?

Is there a free plan available?

Getting Started & Basics

What exactly is OpenDM?

How is OpenDM different from a standard contact form or Linktree?

How quickly can I set up my OpenDM contact link?

Do I need technical skills to use OpenDM?

Can I use OpenDM on mobile?

Monetization & Paid Features

What types of inquiries can I charge for with OpenDM?

How do I get paid, and when do funds arrive?

Are there any hidden fees for paid conversations?

Can I offer both free and paid inquiry options?

What if someone pays but I can't help them?

Features & Customization

Can I customize the questions for each inquiry type?

How does OpenDM's spam filtering actually work?

What integrations does OpenDM support?

Can I embed OpenDM on my website?

What analytics and insights does OpenDM provide?

For Teams, Business & Agencies

How does team collaboration work in OpenDM?

Can multiple team members use the same contact link?

How do you handle client data privacy with teams?

Can we have different contact links for different departments?