Privacy Policy

This Privacy Policy describes how Kinsei Lab ("we", "us", "our") collects, uses, and shares information about you when you use OpenDM ("the Service"). By using OpenDM, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account information

When you create an account, we collect your email address, name, and any other information you provide during registration. We use Better Auth for authentication — your credentials are never stored in plain text.

Usage data

We collect information about how you interact with the Service, including pages visited, features used, and actions taken. This helps us improve the product.

Submission data

Data submitted through your OpenDM intake surfaces (forms, chatbots, link pages) is stored on your behalf in our Convex database. You are the data controller for this information.

Payment information

Subscription payments are processed by Lemon Squeezy, our Merchant of Record. Paid DM payments are processed by Stripe Connect. We do not store your card details.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send related billing information
• To send transactional and product update emails (Postmark)
• To respond to comments and questions
• To monitor usage and diagnose technical issues
• To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share data only with:

• Service providers who assist in operating the Service (Convex, Lemon Squeezy, Stripe, Postmark)
• Law enforcement or government agencies when required by law
• Acquirers in the event of a merger, acquisition, or sale of assets

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account cancellation, your data is preserved for 30 days and then permanently deleted.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at privacy@opendm.io.

6. Cookies

We use essential session cookies for authentication. We do not use advertising or third-party tracking cookies.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes via email or a notice within the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact

Questions about this policy? Contact us at privacy@opendm.io.