Terms of Service

These Terms of Service ("Terms") govern your access to and use of OpenDM, operated by Kinsei Lab ("we", "us"). By accessing or using OpenDM, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to these Terms.

2. Description of Service

OpenDM is an inbound management platform that provides intake surfaces (forms, chatbots, link pages), lead routing, team inbox, and CRM tools. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

3. Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized account access
• One account per person — no account sharing

4. Subscriptions and Billing

Plans

OpenDM offers paid plans: Pro ($29/mo), Business ($119/mo), Agency 20 ($449/mo), and Agency 50 ($999/mo). There is no free tier. All prices are in USD.

Billing

Subscriptions are billed monthly. Lemon Squeezy acts as Merchant of Record and handles all subscription billing and tax compliance. You authorize recurring charges to your payment method.

Cancellation

You may cancel at any time. Access continues until the end of the current billing period. No refunds for partial months.

5. Paid DMs

Paid DM payments are processed via Stripe Connect. OpenDM charges 0% platform fee. Stripe processing fees (2.9% + 30¢) apply and are deducted from each transaction. You are responsible for compliance with applicable laws regarding collecting payments.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send spam or unsolicited communications
• Collect personal data without appropriate consent
• Impersonate any person or entity
• Attempt to gain unauthorized access to any system
• Distribute malware or malicious code
• Interfere with the integrity or performance of the Service

7. Data and Privacy

Your use of the Service is governed by our Privacy Policy, incorporated herein by reference. You retain ownership of data you submit through OpenDM intake surfaces.

8. Agency Accounts

Agency clients are not OpenDM users and have no direct access to the Service. You are solely responsible for any use of the Service on behalf of your clients and for ensuring client data is handled lawfully.

9. Limitation of Liability

To the fullest extent permitted by law, Kinsei Lab shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amounts paid by you in the 12 months preceding the claim.

10. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notice. Continued use of the Service constitutes acceptance of updated Terms.

11. Contact

Questions about these Terms? Contact us at legal@opendm.io.